FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 2 June 20261
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026205
- How do I freeze my account? (app)Published on 11 July 2024Updated on 2 June 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 29 May 202627,906
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 1 June 20266,316
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,416
- How do I change my phone number?Published on 7 Sept 2023Updated on 2 June 202614,732
- How do I update my email?Published on 6 Sept 2023Updated on 29 May 20263
- How do I change my email?Published on 6 Sept 2023Updated on 29 May 20264,182
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 29 May 202613,961
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,435
- What is sub-account?Published on 22 Aug 2023Updated on 29 May 20261,859
- How do I close my account? (web)Published on 22 Aug 2023Updated on 2 June 2026464
- How do I close my account? (app)Published on 22 Aug 2023Updated on 2 June 2026898
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 29 May 2026405
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