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Why is my deposit/withdrawal suspended?
For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger.Published on Aug 31, 2023Updated on May 29, 20261,050How do I use OKX Wallet Trader Mode for DCA strategy trading?
Once those are completed, the strategy enters a fully paused state and you can resume it at any time by selecting Resume.Published on May 14, 2026Updated on May 29, 20263How do I use recurring buy trading bot?
For example, with a 100 USDT monthly buy, you can allocate 50% to BTC, 30% to ETH, and 20% to OKB. Simply deselect the selected crypto to remove the asset or select Reset to clear all of the selected crypto from the list.Published on Aug 30, 2024Updated on May 29, 2026590How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on May 29, 202632How do I set up a recurring buy plan?
Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows. We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected.Published on Jan 23, 2025Updated on May 29, 202650How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on May 29, 202660Tradeback voucher FAQ
For derivatives, eligible margin will be specified for the supported trades (for example, USDG-margin, or USDC-margin trades only) For spot, eligible base of trading pairs will be specified for the supported trades (for example, USDG pairs, or USDC pairs) Trades using the Trading Bonus reward aren't eligible for tradeback.How is tradeback calculated?Published on May 8, 2026Updated on May 29, 2026Spot grid bot FAQ
In general, you can invest in three different ways: Quote currency – you invest in quote currency (for example, USDT if you're trading BTC/USDT). Base currency – you invest in the base currency (for example, BTC if you're trading BTC/USDT). Combination of Base and Quote currencies – You invest using both the base and quote currencies (for example, BTC and USDT for BTC/USDT).Published on Aug 28, 2025Updated on May 29, 202622What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 20262Event Contracts FAQ
For example, holding 5 Up and 6 Down contracts simultaneously requires separate margin for each: margin for 5 Up contracts + margin for 6 Down contracts. Buy/Sell Mode: Within the same market, users can only hold a one-sided position (Up or Down). For example, if a user already holds 5 Up contracts and buys 6 Down contracts, upon execution the system nets the positions — resulting in a final position of 1 Down contract — and releases the margin for the original 5 Up contracts.Published on Apr 16, 2026Updated on Jun 2, 2026How do I select the correct network for my crypto withdrawals and deposits?
To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits. It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit.Published on Aug 22, 2023Updated on May 29, 202621,555Where can I find details about cash withdrawal limits, fees, and processing times?
The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you withdraw 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 EUR, you’ll pay a 2 EUR fee.Published on Apr 13, 2026Updated on May 29, 2026Where do I find limits, fees and processing time details for cash withdrawal?
The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 USD, you’ll pay a 2 USD fee.Published on May 23, 2025Updated on May 29, 202638How do I use the liquidation price calculator?
Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate the result to conclude the calculation ExamplePublished on Jul 3, 2024Updated on May 29, 202639Where can I find details about cash deposit limits, fees, and processing times?
The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you deposit 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your deposit amount. Example: If the fee is 2%, and you deposit 100 EUR, you’ll pay a 2 EUR fee.Published on Apr 13, 2026Updated on May 29, 2026